Privacy policy

Privacy Policy

Last updated: February 17, 2025

This Privacy Policy describes how TokeiMedic Inc. (the “Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from tokeimedic.com (the “Site”).

By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on this page, and the "Last updated" date will be revised accordingly.

2. Personal Information We Collect

We do not actively collect personal information from visitors to our Site. However, in order to process purchases, fulfill orders, and provide customer support, we may receive and store limited information that you voluntarily provide to us, such as:

  • Order Information: Name, billing address, shipping address, email, and phone number (only if provided by the customer).
  • Payment Information: We do not store credit card or other payment details. Payments are processed securely through third-party payment providers (e.g., Shopify Payments, PayPal, credit card companies).
  • Customer Support Communications: If you contact us via email, we may retain your email and inquiry details for support purposes.

Information We Automatically Collect

Like most websites, we may automatically collect certain technical information to improve your browsing experience. This includes:

  • IP address
  • Browser type and version
  • Referring website
  • Pages visited on our Site

This data is used only for analytics and site optimization.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill orders.
  • To respond to customer inquiries and provide support.
  • To improve our website’s functionality and user experience.

We do not sell, share, or trade your personal information with third parties for commercial purposes.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and analyze website performance. The types of cookies we use include:

  • Essential Cookies: Necessary for website operation (e.g., session management).
  • Analytics Cookies: Used to understand visitor behavior and improve the Site.
  • Marketing Cookies: Used to display relevant advertisements on other platforms (e.g., Google, Facebook).

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

For more details, see Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies

5. Data Security and Retention

We take appropriate security measures to protect your personal information. However, no system is 100% secure. If you have concerns about the security of your information, please contact us.

We retain order-related information only as long as necessary to comply with legal obligations (e.g., tax and accounting requirements).

6. International Data Transfers

If you are located outside of Japan, please be aware that your information may be transferred to and stored in Japan or other jurisdictions where our service providers operate. We comply with applicable laws regarding international data transfers.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access & Correction: Request access to the information we hold about you or ask for corrections.
  • Deletion: Request deletion of your data (except where legally required to retain it).
  • Opt-out of Marketing: Unsubscribe from promotional emails at any time.

To exercise these rights, please contact us at tokeimedic@gmail.com.

8. Third-Party Services & Links

Our Site may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their respective privacy policies.

9. Contact Information

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, you can contact us at:

Email: info@tokeimedic.com
Address: 2-121-2 HigashiSonoda-cho, #309 Bonne Chic Colonie 1, Amagasaki, Hyogo, 661-0953, Japan

For concerns related to data privacy in Japan, you may also contact the Personal Information Protection Commission of Japan (PPC): https://www.ppc.go.jp/